Product Support Engineer – Commercial Vehicle

The role is based at Nottingham. To provide a competent and professional technical support service to all OEM's, importers, end-users, dealers / distributors, parent companies overseas and internal customers. To provide technical input and guidance and handle warranty claims ensuring all customer expectations are achieved. To co-ordinate field service activity when required. The role holder is also required to identify and exploit commercial opportunities in conjunction with all other functions within ZF Services UK. Assignment To handle technical issues for truck products, and provide support cover for bus products, to ensure full customer satisfaction. The Product Support Engineer will be responsible for identifying and addressing any concerns in the market affecting the quality and reputation of ZF CV products. The successful candidate will be involved in problem analysis, assessing for solutions and implementing them with customers. The role encompasses technical adjudication of warranty aims and the creation of reports to monitor product quality. The role holder will develop relationships with the parent companies and customers promoting ZF's position as a key partner to attract future commercial opportunities through its technical competance. The Product Support Engineer will also support the activity of Field Service Engineers when required, providing diagnostic and repair services. Profile The successful candidate will have a thorough understanding of engineering principles and concepts, with a Mechanical Engineering qualification such as an HNC/HND, or equivalent. They will have significant experience of working with mechanical or electrical products. They will have a good knowledge of the commercial vehicle market and ZF products within. The ideal candidate will have good truck dealership experience, and diagnostic skills. They will have experience of presenting technical solution to customers up to Director level. They will be a confident communicator in technical issues. They will be an analytical thinker, be able to multi task and be calm under pressure. ZF is a worldwide supplier for Driveline and Chassis Technology and posted a turnover of 12.5 billion euro in 2008. The group employs approximately 60,000 people across the globe at 125 production sites and 700 service and trading centres. Our Offer In return ZF are able to offer a competitive salary, company benefits, including company pension, and private medical insurance. If you think this position would suit you, please contact Kayleigh Webster, Senior HR Officer, for further information. All applications must be made in writing and sent with an up-to-date CV. Closing date for applications is 17th June 2011. ZF Services UK is an equal opportunities employer. ZF Services HR Department Kayleigh Webster Abbeyfield Road Lenton Nottingham NG7 2SX Tel: 0115 986 9211 E-mail: kayleigh.webster@zf.com www.zf.com/uk